Diana Host has a refund policy for Shared, Reseller Hosting purchases. VPS, Dedicated and Email Services are non-refundable.
PLEASE NOTE: Purchases made with bKash, Rocket, credit cards or PayPal can be refunded to the source of payment.
You need to request a refund by opening a billing ticket. Before requesting a refund, please cancel your plan.
PLEASE NOTE: Only first-time accounts are eligible for our 30-day money-back guarantee. For example, if you’ve had an account with us before, canceled, and signed up again, you will not be eligible for a refund, or if you have opened a second account with us.