Are you seeing this error message when trying to view your site? Directory Listing Denied This Virtual Directory does not allow contents to be listed. You have probably set your site to “No Indexing”. This will cause a 403 error if their is no default index page to load. […]
Incorrect DiskSpace and Information in cPanel
Disk Space in cPanel Your cPanel keeps disk space usage for your entire account, including email accounts, databases and other applications. Disk space usage figures are cached for faster interactions. The numbers will refresh once every 4 hours. Databases If you import a database and can see all of the […]
Removing Folders from the Home Directory
For web developers and administrators, the relocation and removal of files/folders is a task that likely occurs on a daily basis and can also be the cause of multiple website issues. The following list is intended to dictate the default folders inside of the home directory that should not be […]
Specifying the php.ini File
To specify an alternate php.ini file, you’ll need to use the -c flag in your PHP command line. For example: php -c /home/username/public_html/php.ini /home/username/public_html/myscript.php In this instance, /home/username/public_html/php.ini is the full path to the php.ini file you’d like to use and /home/username/public_html/myscript.php is the full path to the php script you’d like to run. […]
How to Set a Cron Job to Use a Specific php.ini File
Some scripts executed with a Cron Job require a specific php.ini file to be used. When executing a PHP script from a Cron Job (or via the command line), you can use a custom php.ini file. The most common situation where a custom php.ini file is needed is when a […]
Archived Raw Logs
Currently there are no archived log files. Do not worry about this message. This simply means that cPanel has not archived (backed up) any of your raw access logs. You can enable this at the top. Go to Configure Logs: and check the box next to “Archive Logs in your home directory at […]
How to Access Raw Access Logs
Login to cPanel and click the Raw Access Logs icon. Click the name of the domain or subdomain you wish to view. (If you want to see the stats for an addon domain, just click the corresponding subdomain name.) Click on Save to save the log to the directory shown […]
public_ftp folder
The public_ftp folder is used for storing files which are available with anonymous FTP. You cannot use anonymous FTP with a Hatchling or Baby plan. Anonymous FTP users can view and download files if you have a Business or reseller plan. If you need to be able to upload to […]
What is the Path to an Addon Domain?
The path to an addon domain is public_html/addondomain.com and can be accessed via File Manager or FTP. Please remember to replace addondomain.com with the actual domain name. Any easy way to access this folder is to: Log into cPanel. Click the Addon Domains icon. Click the link under Document Root to be taken to the correct folder in […]
I Created an Addon Domain, Why Did it Say Subdomain Added?
Help! I added an addon domain, but cPanel said a subdomain has been created. Please ignore this. It is a fully functional domain name that can have its own emails, forwarders, and pages. cPanel calls it a subdomain because the addon domain exists inside of the site’s public_html directory. To learn more […]