This indicates you are on a plan that only allows 1 domain name per cPanel. If you are on Hatchling plan, this is normal. If you are on a Baby or Business plan, this is incorrect and needs to be fixed by HostGator. If you are on a Reseller, VPS, […]
Error from park wrapper: domainname.com is owned by another user
This means the domain name is already setup with hosting on your server, under a different user’s account. Perhaps they own the domain and you do not. Otherwise, contact HostGator and we will look into the issue.
Error from park wrapper: Unable to find out which user owns the parked domain
To solve this error message (usually received when attempting to remove a parked domain name), simply try adding the domain name to the Addon Domains section of cPanel. It will error out. After you receive the error message, go into the Parked Domains section of cPanel and remove the domain […]
Error from park wrapper: Using nameservers with the following IPs…. Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.
This means you still need to point the domain name to the server before you can add it. If you want to bypass this error, please contact us via phone or Live Chat to tell us about the problem.
Error from park wrapper: You cannot park your main domain!
This means that you are trying to add your primary domain to your control panel. Stop trying to do that; your primary domain is already added to your control panel by default. If your primary domain is not working, it is because of a different reason.
Script Migration Procedure
You will need to install the program you want via QuickInstall and then migrate the data from your old installation to your new installation. Here are the general steps: Log into your script’s admin panel. Move your current (old) installation of script to a new folder. Open QuickInstall. Choose to […]
If quickinstall is added to root, will all my accounts receive it?
Yes, if you have a Dedicated Server or VPS and we install QuickInstall, it will be available to your direct clients.
My Software Installed to domain.com/text Instead of domain.com
Quick Install allows the option to install your website to a subdirectory. This is done when selecting the domain to install to and adding additional text in the optional field for where to install the software. When installing, most software or scripts are coded to continue to use this URL […]
Browser Closed Prematurely
Browser Closed Prematurely If the browser closes or crashes while installing software, the installation may be incomplete and potentially fail. Attempting to install again will generate the Files Already Exist error. This error can sometimes be identified by the site loading with errors or in an incomplete form lacking images or content […]
Files Already Exist
This issue will generate an error bar as visible above. When clicking the View Details link, you will see an error message similar to the following: This means that while trying to copy the files for the new script or software Quick Install identified that there were files that share the same […]