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Mail Folder
To access these files and folders: Log in to cPanel. In the Files section, click File Manager. On the left side, navigate to the Home directory (one step up from public_html). Open the mail folder. Note: The new, cur, tmp, .Trash, and .Sent folders within the mail folder are NOT for any user-created email accounts. They are actually folders for the cPanel username. […]
How to Fix the Critical Error on Your WordPress Website
A critical error message similar to the one below is what you want to get immediately fixed. There has been a critical error on your website. Please check your site admin email inbox for instructions. Make sure the admin email address is correct, and the email function of your host […]
Custom Installations
Can I Install the Programs Myself? Yes, as long as you can upload the install files to your site and install them on your side. You will need a Dedicated Server if the program must be installed on the server. Most scripts are designed to work on Shared hosting and […]
Dedicated and VPS Kernel Upgrades
For cPanel notifications such as the following example, stating that the server’s kernel is out of date, please refer to the information below associated with your package type. Example Notification The current kernel version is out of date. running kernel: 2.6.32-642.13.1, most recent kernel: 2.6.32-642.13.2 Update the system’s software by running ’yum update’ […]
CentOS 7 Upgrades
Overview On November 30, 2020, CentOS 6 will reach its end of life. We will then move to CentOS 7 as our primary Operating System. Please note that CentOS 7 will not reach maintenance until its end of life in March 2024. Customers on VPS and Dedicated servers using the […]
cPanel is Missing Name Servers and Site IP
In March 2021, we updated our cPanel version. You will find that it allows for a similar experience to other standard cPanel platforms. At the moment, we are working on updating our cPanel version so that nameservers are listed in the General Information section and that Site IP is the […]
Can I Access My Apache Log Files?
Depending on your hosting type, the location of the Apache log files varies. Shared and Reseller Hosting Log in to cPanel. Look for the Metrics section, then click on Errors. You will be redirected to a page showing the last 300 log messages for your website. To view access logs in cPanel, please see […]