By default, we do not provide SSH to our clients. We enable SSH access on request. It can be requested in a Support Ticket.
Are there any hidden costs, or setup fees?
No, We do not have any hidden fees or setup fees with our services.
Can I upgrade my plan or features later?
You can upgrade to a new plan at any time. The payment will be adjusted automatically by our system.
Do you include VAT in your prices?
No, The prices VAT excluded.
What payment methods do you accept for your services?
e accept bKash, Rocket, Debit/Credit Card and Paypal. You can have a look at our payment gateways: https://www.dianahost.com/payments/
I mistyped the domain name when registering. Can I change the Domain?
No, there is a way to correct the spelling after the domain registration.
How do I cancel my hosting account?
Login to your ExonHost account at https://clients.dianahost.com/clientarea Click on the “My Services” from the left menu. Click “View Details” next to the service that you wish to cancel. On the next page, you will see the cancellation button. Click on the cancellation button. Briefly describe your reason for canceling the […]
What is your refund policy?
Diana Host has a refund policy for Shared, Reseller Hosting purchases. VPS, Dedicated and Email Services are non-refundable. PLEASE NOTE: Purchases made with bKash, Rocket, credit cards or PayPal can be refunded to the source of payment. You need to request a refund by opening a billing ticket. Before requesting […]
Is there any downtime for upgrade/vthe hosting plan?
No, there is no downtime for upgrade/downgrade the hosting plan. The upgrade/downgrade is an automated process.
How do I change my billing cycle?
It is not possible to change the billing cycle from the client’s side. In order to change the cycle for your hosting package, please submit a ticket with your request to our Billing department.