If you are not using private name servers, or your private name servers are set up correctly, then you may be missing the A record for your hostname. To check:
- Log into WHM.
- Click on the DNS Functions icon or navigate to the DNS Functions section in the sidebar.
- Click on Add an A Entry for your Hostname.
- Check to see if an A record exists:
- If an A record exists, it will be shown there. Make sure it shows the correct IP address (contact support if you are not sure).
- If no A record exists, then use the Add Entry button to add the IP. Make sure the correct IP is listed there before continuing. This will add the missing A record.
On a Dedicated Server or VPS, you would also want to make sure the hostname exists in /etc/hosts as well.