This guide explains how to activate a client’s Business Email service using WHM. Follow the steps below to create the hosting package, configure mail services, set up DNS, and create email accounts.

Step 1: Create a Package in WHM

First, create a package that will be used for the client’s email hosting.

1. Log in to WHM

2. Navigate to Packages → Add a Package

3. Enter a package name (e.g., Business Email Plan)

4. Define disk space, bandwidth, and email limits

5. Click Add Package

Step 2: Create Account

Now create the account:

1. Go to Account Functions → Create a New Account

2. Enter the domain name

3. Set a username and password

4. Select the package you created

5. Click Create

Once the account is created, the mail service will be automatically enabled.

Step 3: Configure DNS

Proper DNS configuration is essential for email delivery.

✔ Confirm the domain is pointing to the correct nameservers
✔ Verify DNS propagation
✔ Check for DNS conflicts

Allow time for DNS updates to fully propagate.

Step 4: Create Email Accounts

Now create the required email accounts for the client.

1. Go to cPanel → Email Accounts

2. Click Create

3. Enter the email username (e.g., info@, support@)

4. Set a strong password

5. Assign storage limits if needed

6. Click Create

After creating each account, test send and receive functionality.

Final Checklist

Before handing over the service to the client, confirm:

✔ Webmail login is working
✔ Email send/receive is successful
✔ SSL secure connection is active
✔ Client login details have been delivered

If all checks pass, the Business Email service is successfully activated.